Here at Paylidify we try to do everything we can to give you the best in customer service. In order to do this we give everyone a dedicated account manager who is assigned to you when you open your account with us, as well as a 24/7 hotline for if there are any emergencies. If you were not provided an account manager when your account was opened, please send a message to and we will notify you of who you are assigned the same day.

To get in touch with your account manager, simply send an email to and your account manager will be automatically notified and respond within the same business day. You should also have their direct phone line in case of emergency during business hours (8am-5pm PST)

In an emergency situation after hours or on weekends, you can reach our 24/7 hotline for technical support or assistance with your point of sale device if something happens that prevents you from taking payment.  The numbers that we have are dependent on which company processes your payments, and your account manager will know and inform you who you are with. See below bullets to tell which number to call.

If your merchant ID begins with a 4 or a 5, dial 1-877-810-9315

If your merchant ID begins with an 8, dial 1-800-725-1243

If you are unsure whom you are processing with, please send an email to with an urgent request to find out.